Contact our team
Glimmer support is here to help with account-related questions, verification, withdrawals, payment issues, technical concerns or general feedback. Reach us via live chat for immediate assistance, or send an email for detailed queries. Our agents can help with login problems, bonus queries and recent wins checks, and will guide you through verification and payment steps. Contacting the team is simple using the channels below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replies within one business day; account, withdrawals, verification and technical help) |
| General enquiries | [email protected] (general enquiries, promotions and feedback; expect email reply within one business day) |
| Affiliate enquiries | [email protected] (partnerships, commission queries and creative assets) |
| Phone | +44 20 7946 0318 (UK support line; live chat preferred for faster help) |
| Working hours | 24/7 (chat and email monitored; phone hours vary) |
Email Support
Email is our preferred contact method for detailed requests, account-related issues, or matters that require documents or explanations. Please send your message to [email protected] with a clear subject line, a brief description, and up-to-date contact details. Including your account ID and any relevant attachments helps us avoid delays and speeds up resolution.
Contact Form
Response Time
Our support team aims to respond quickly, and most inquiries are answered within one business day. Simple requests are often handled immediately via live chat, while email cases typically receive a reply within 24 hours. More complex issues such as verification or payment investigations may take longer depending on their nature, and we will keep you updated at every stage.
Feedback
We welcome your feedback, suggestions and ideas to help improve the site. Please share any issues, feature requests or thoughts. Every message is reviewed carefully by our team and used to refine features, streamline navigation and fix bugs. Your input directly helps us improve the service and the overall user experience—thank you for taking the time to help us get better.