Privacy Statement
This Privacy Policy explains how Glimmer collects, uses, stores and protects personal information when you register, play or interact with our online casino and related services. We respect your privacy and aim to be clear about the types of data we process, the purposes for which we use it, and the choices available to you.
Types of data we collect
We collect information that is necessary to provide our services, to process payments, and to comply with our internal policies.
Personal data
This includes your name, date of birth, contact details (email, phone, postal address), identity documents you submit for verification, and any information you provide when contacting support. Personal data is used to create and manage your account and to confirm your identity where required.
Technical data
We collect device and connection information such as IP address, browser type, device identifiers, operating system, language settings and technical logs. This data helps us deliver the website, diagnose issues, and protect accounts from fraud.
Transactional data
Transactional records include deposit and withdrawal details, payment method information, game activity, bet history, and any bonuses or promotions applied to your account. Transactional data is used to process payments, resolve disputes and provide accurate account statements.
How we use your information
We use data to operate and improve our services, to complete transactions, to verify identity and eligibility, and to maintain account security. We also use information for customer service, troubleshooting, fraud prevention, and to comply with our internal policies. Where permitted, we may use non-identifying information for analytics to improve site performance and game offerings.
Data protection practices
We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss or misuse. Access to personal information is limited to authorised personnel who need it to perform their duties. While no system is completely secure, we regularly review and update safeguards to reflect current standards.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core site functionality, analyse usage and deliver tailored content. You can manage cookie settings through your browser or device. Some features may not work properly if cookies are disabled.
User rights
You have rights over your personal information, including the ability to request access, correction, or deletion of data where applicable. You may also object to certain processing activities or request restrictions on how we process your data. To exercise your rights, contact our support team and provide enough information to verify your identity.
Access, correction and deletion of data
If you wish to access, update or delete your personal information, submit a request to our support team. We will verify your identity before responding. Note that deletion requests may affect your ability to use our services and some data may be retained where required for legal or operational reasons.
Information sharing and third parties
We may share data with payment processors, identity verification services, fraud prevention and security providers, and other service partners who perform functions on our behalf. We require such partners to handle data securely and only for the purposes we specify. We do not sell your personal information.
Privacy policy updates
We may update this Privacy Policy from time to time. Changes will be posted on our site and, where appropriate, notified to you. Continued use of our services after a change indicates acceptance of the updated policy.