Terms and Conditions

These Terms and Conditions describe the rules that apply when you use Glimmer. They set out how we operate the platform, the relationship between us and our users, and the basic rights and obligations that apply when you open an account, play games, claim promotions, deposit or withdraw funds. By using the site you accept these rules and any updates we publish.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person, household and payment method unless we agree otherwise. Do not share your password or account access. We may suspend, limit or close accounts if we suspect misuse, multiple accounts, fraud or chargebacks.

We require identity and age verification before certain transactions or withdrawals. You must provide requested documents promptly when asked. Failure to verify your identity may result in withholding of withdrawals or account restrictions.

Eligibility requirements

To register and play you must meet the eligibility criteria shown during registration. You must be of legal age to gamble where you live and not be located in a restricted territory. We may refuse registration or close accounts for users who do not meet eligibility rules.

Restricted countries and other eligibility rules are listed in the full Terms and during sign up. Responsibility for ensuring you are permitted to use the service rests with you.

Acceptable platform use

Use of the platform must be lawful and fair. Prohibited behaviour includes account sharing, collusion, bonus abuse, using automated tools or bots, and attempts to manipulate games or outcomes. Abusive or offensive conduct towards staff or other players is not allowed.

We monitor activity for fairness and security. If we detect suspicious or abusive behaviour we may freeze funds pending review and take appropriate action under these Terms.

General bonus and promotion rules

Promotions are subject to specific terms published with each offer and to these general rules. Bonuses commonly carry wagering requirements and time limits - for example, deposit bonuses often require playthrough before withdrawal and free-spin winnings may expire if not used. Exact wagering, max bet and game contribution rules are shown with each promotion.

Only one promotion may be active per account unless stated otherwise. Withdrawing funds before meeting promotion conditions may forfeit bonus funds and related winnings.

Deposits and withdrawals

We accept a range of payment methods shown in the cashier. Minimums, maximums and processing times vary by method. Deposits are normally instant; withdrawals require verification and are processed according to the chosen payment method. We reserve the right to apply transaction limits and to pay large sums in instalments where necessary.

Withdrawal requests may be reviewed for compliance and security. Pending, processing and provider times can affect the total payout time. Any fees charged by third parties are the responsibility of the user unless otherwise stated.

Dispute resolution

If you have a complaint please contact customer support in the first instance and provide relevant details and evidence. We aim to resolve issues promptly. If you remain dissatisfied you may escalate your complaint in writing and we will provide details of available escalation options.

Updates to terms and conditions

We may update these Terms from time to time. When we do we will publish the revised version on the site and indicate the date of the change. Continued use of the platform after changes are posted means you accept the updated Terms. Material changes will be communicated to account holders where reasonably possible.